Hard Rock Hotel Riviera Maya Mexico Review
I had the pleasure of staying at the Hard Rock Hotel Riviera Maya in January 2014. The thing that stands out the most about my stay was the awesome customer service. At each restaurant and bar, I found the service was spectacular with all employees eager to converse in English. They took you places rather than pointing when asked for directions and were quick to take care of any requests such as for towels or drinks at the pool.
The newly opened all inclusive resort is split in two. The Hacienda is the family resort with lots of fun things for kids to do including a rock climbing wall. Heaven is the adult only area, which has one of the only hot tubs in all of Mexico. The no reservation needed a la carte dining is open to all guests from either part of the hotel. We enjoyed a tapa bar for dinner one night and Japanese another night, both were good but not really fantastic.
The Grateful Dead Revival Band was just finishing up a week long specialty package when I arrived and My Morning Jacket was to begin in a few days, so there were plenty of music lovers on site. After all, Hard Rock is known for it’s music and nightlife. For nightlife, there was a concert on Saturday night, featuring “Slippery when wet” band from Atlanta. The other options were bars around the resort including a sports bar and plenty of outdoor options. On Friday night, I didn’t see a concert, but there was a beach party with a DJ.
The rooms were newly renovated and each had a balcony with a hammock and two chairs. I loved the hammock offering and found a shady spot to relax in the afternoon was a really nice bonus. Each room also has a Jacuzzi tub, which is another signature item. We also had very good free wifi throughout the resort for our stay and also free phone calls to the USA and Canada. I took full advantage of both benefits.
The resort brought in several tons of sand and now offers “beachfront” sun bathing in addition to lounges at numerous pools throughout the property. While there is a nice sandy area to hang out at during the day and at night (we had a Mexican beach party and dinner one night), it doesn’t really afford full traditional access to the ocean. I did love the walkway along the beach spanning the whole length of the resort; it was very nice to have the ocean at my side while I strolled from one area to the next and enjoyed the weather and views.